Ryanair Passenger Speaks Out After Mid-Flight Window Incident, Says Airline’s Response Left Him Disappointed

Passenger Describes Terrifying Mid-Air Ordeal

A Ryanair passenger who was seriously injured during a flight from Greece to Germany says he is disappointed with the airline’s response after a frightening incident involving a cabin window.

Ljubiša Karović, 61, said he suffered neck and shoulder injuries after what he described as being partially pulled toward an opening when a cabin window reportedly became dislodged shortly after takeoff. The exact cause of the incident remains under investigation, and aviation authorities have not yet released their findings.

Wife Says Fellow Passengers Helped Save Him

According to his wife, Svetlana, who was seated several rows away, she rushed to help after seeing her husband in distress. She said other passengers also assisted in pulling him back into the cabin.

Following the incident, the aircraft, a Boeing 737, returned to Thessaloniki, where emergency medical teams met the flight upon landing.

Recovering From His Injuries

Karović said he continues to experience neck and shoulder pain and has been instructed to wear a neck brace for six weeks. He also suffered facial and arm injuries that he says were caused by the force of the wind inside the aircraft.

Doctors have reportedly told him that surgery could become necessary if his condition does not improve during recovery.

Passenger Criticizes Airline Communication

Speaking after the incident, Karović said the only communication his family initially received from the airline was an email asking whether they wished to rebook their flights and checking on his condition through the person who booked the tickets.

He said he would have appreciated more direct contact from the airline following the ordeal.

Ryanair Says It Is Cooperating With Investigators

Ryanair has defended its safety record and said it maintains its aircraft in accordance with European aviation regulations. The airline also stated that it has remained in contact with the passengers and is fully cooperating with investigators.

The airline emphasized that the Boeing 737 has an extensive operational history and remains one of the world’s most widely used commercial aircraft.

Investigation Continues

The U.S. National Transportation Safety Board (NTSB) is leading the investigation into the incident, with support from Ryanair and other aviation authorities.

At this stage, investigators have not determined what caused the reported window failure, and no official conclusions have been released. Authorities are expected to examine the aircraft, maintenance records, and other evidence before issuing a final report.